eProtocol

Trouble Shooting

If you are having issues with any part of the application process please check out the information below for assistance:

FAQS

You have pop-up blocking software on in your browser. Even if you believe you have allowed pop-ups, there may be additional toolbars, etc. that are blocking your pop-ups. See instructions on allowing pop-ups in your browser.

Your approved applications appear on your eProtocol HOME page (the page you see when you first log in) in the section labelled Applications (Approved). It should appear towards the middle of your page. You may need to click the at the right-side of the section header to expand this section.

Please refer to the instructions for Amendments.  If you do not see an application listed in your Applications (Approved) section, it may be that you were not listed as personnel on the study.  You will need to get one of the nominated contacts to add you to the application.

  • An amendment or Ethics Approval Extension (renewal) may have already been started or is in-process for this application. Check on your HOME page in the Applications (In-Preparation/Submitted) section to see if the application is listed there.

You have pop-up blocking software on in your browser. Even if you believe you have allowed pop-ups, there may be additional toolbars, etc. that are blocking your pop-ups. See instructions for allowing pop-ups in your browser.

Your application was left idle for longer than 60 minutes and has timed out. Close all of your browser windows and log back in to eProtocol.

You might be confusing the HREC Return Notes item in the left-hand side of the application form with the HREC comments page, which is used during the official review cycle. If you are attempting to access comments from the HREC for an application that has already been assigned to a meeting date, please see the instructions on how to respond to HREC comments. If your application was returned, please see the Return Notes on the left hand navigation which will explian what you need to do before returning your application.

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Please feel free to contact the Bellberry Office if this section has not helped with your query. We’re here to help.

Tel: 08 83613222